Terms of service
TERMS & CONDITIONS
www.heinstudio.com is an online shop for art, interior, objects and lifestyle products under the Hein Studio brand.
THE SHOP IS OWEND & MAINTAINED BY
Hein Studio ApS.
VAT number DK 37985961
Kanalholmen 14D - 14C st. th.
phone +45 53663114
Hein Studio reserves the right to change the content of the website and web shop any time without prior notification.
If the website contains links to third-party websites, Hein Studio provides no guarantee for the content on these third-party sites. The links are made available as a service to the user, and any visits to linked third-party websites are on the user´s own responnsibility.
LANGUAGE & CURRENCY
heinstudio.com is available in English, using Euro as currency.
When you are shopping at ShopHeinStudio you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the terms and conditions before you start to shop on shopheinstudio.com.
A final and binding contract exists between you and Hein Studio once your order is confirmed by Hein Studio. Hein Studio sends you an auto-generated order confirmationvia e-mail when the order has been approved and shipped from the office. You receive the final receipt for your order as soon as your parcel has left our office and payment is accepted.
PRICES & PAYMENT
Heinstudio.com accepts the following payment cards
Visa, Maestro, MasterCard, American Express, Apple Pay, Google pay and PayPal.
The amount is charged when we ship your order from our warehouse. It is not possible for heinstudio.com to charge a higher amount than the one you have approved. All listed prices include 25% VAT (Danish sales tax). The actual price is the one that is listed at heinstudio.com for the item in question at the time of ordering.
CUSTOMS AND SALES TAX/VAT
If your order is placed from an EU country you will have to pay the danish sales TAX/VAT. This is according to customs policies regarding sales within the EU. When your order is placed outside EU you may have to pay additional TAX and duties in the country of destination. Hein Studio is not responsible for these or for any fees charged by Customs or the carrier. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
PRE-ORDER REGISTRATION (MADE TO ORDER ITEMS)
When placing a Pre-Order for a products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to email@example.com
PRE-ORDER PAYMENT (MADE TO ORDER ITEMS)
You will be charged at the time of placing the order. Your placing of a preorder constitutes your express agreement to the company charging of your provided payment method at such time. A preorder is a "made to order" item, it assures you that you will get your item with the next production shipment. The purchase price does not include import duties, taxes and other government charges, which are your responsibility.
PRE-ORDER SHIPPING (MADE TO ORDER ITEMS)
An expected shipping date will be present in the description on the productpage. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Shop Hein Studio is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.
PRE-ORDER REFUND (MADE TO ORDER ITEMS)
We will accept cancellation of non-customized pre-ordered items before the pre-order has shipped. Customised or bespoke pre-ordered items cannot be cancelled and are not eligible for refund or exchange. Your Pre-order is also a subject to our general Terms and Refund policy.
Heinstudio.com does not sell to minors under the age of 18 years. If you are under 18, we suggest that you get assistance from a parent or guardian.
All Designs, Logos and names are the property of Hein Studio and can only be used with permission from Hein Studio ApS.
Online content such as text, graphic design elements, icons, images, videos, audio files and software is the property of Hein Studio and can only be used with permission from Hein Studio.