Shipping policy

 

 

SHIPPING INFO

Orders are shipped with GLS or UPS

You can expect your order to arrive:

 

Denmark - within 4-7 working days

EU – within 7-9 working days

International – within 9-14 working days

 

We send all our products as packages, wich makes it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to your carrier.

 

WE ONLY SHIP TO

EU countries, USA and UK

If your country is not on the list, we recommend finding a retailer near you or try other online stores selling Hein Studio. Check our stockiest list here https://heinstudio.com/pages/stockists

If you need assistance, please contact us at shop@heinstudio.com

 

CUSTOMS AND SALES TAX/VAT

If your order is placed from an EU country you will have to pay the danish sales TAX/VAT. This is according to customs policies regarding sales within the EU. When your order is placed outside EU you may have to pay additional TAX and duties in the country of destination. Hein Studio is not responsible for these or for any fees charged by Customs or the carrier. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.